Frequently Asked Questions

KBL is a global K-culture intermediary platform that introduces Korean recommerce products, centered around repair, restoration, and reform services by Korean artisans in line with the global flow of K-culture.

KBL supports both B2B and B2C customers and provides support across the customer experience, including one-on-one service consultation, product curation, orders, shipping, customs, and after-service guidance.

Through KBL, customers can access premium repair, restoration, and reform services, leather goods, accessories, Korean designer brand products, secondhand and vintage luxury items, Korean exclusive release products, and more.

Available categories may continue to expand depending on partner brands and service partners.

KBL helps reduce the difficulties that overseas customers may face when searching for and ordering Korean products or services directly, including language, payment, consultation, shipping, and trust-related issues.

KBL may also help customers save time by providing market research and price comparison support. KBL guides and manages the process so that customers can experience premium Korean products and services more conveniently and safely.

Customers can check product photos, condition descriptions, materials, sizes, prices, key features, and other details through the product page or related content.

If additional confirmation is needed, please contact us through live consultation. We will provide detailed guidance within the available scope.

For secondhand and vintage products, KBL aims to provide information as transparently as possible, including signs of use, scratches, stains, included components, and special notes for each product.

Before purchasing, please carefully review the product photos and detailed descriptions on the product page or original linked site.

KBL introduces products based on partnerships with trusted partners and product information review procedures.

However, KBL is not an official brand authentication agency or professional appraisal institution. For secondhand and vintage products, the scope of verification may vary by item. Please carefully review the information, components, photos, and guidance provided on the product detail page before purchasing.

If you submit product photos, the current condition of the item, and the work you would like to request, KBL will provide an initial consultation.

After that, KBL will provide guidance on the preliminary photo-based estimate, process, repair intake amount, and related details. Once the customer proceeds with repair intake, the item will go through LA Hub intake and documentation before being physically inspected by a Korean repair partner.

Final repairability, work scope, and estimated timeline will be provided after the Korean repair partner’s physical inspection, and major repair work will begin only after the customer’s final approval.

The estimate depends on the condition of the item, required work scope, material, difficulty level, and estimated work time.

An initial estimate may be provided after reviewing photos, but this is a preliminary estimate based on the photos and descriptions provided by the customer. Depending on the actual condition of the item, internal damage, material aging, previous repair history, parts availability, and other factors, the repairability, work scope, or estimated timeline may change after physical inspection by the Korean repair partner.

KBL will not automatically charge customers additional repair fees solely based on the Korean repair partner’s inspection results. However, if the customer explicitly requests an additional service, separate protection option, separate shipping option, or new work outside the existing order, a separate order or separate consent process may be required.

After an order is placed or a service is completed, the item will be shipped to the customer according to KBL’s operating process.

Shipping can be tracked through My Page, and the delivery period may vary depending on the service or product type, inventory status, whether repair work is involved, and international shipping conditions.

Shipping time may vary depending on the service or product type, shipping origin, whether work is required, and international shipping conditions.

The exact schedule will be provided individually during the order or consultation process.

Cancellation and refund availability may vary depending on the service type, order status, and whether production or work has already started.

In particular, custom work, reform and repair services, reserved products, and secondhand products may have limited cancellation and refund conditions. Please make sure to review the terms before purchasing.

For repair services, once the item has been shipped to the LA Hub, intake, documentation, storage, preparation for shipment to Korea, international shipping, Korean inspection, and operational procedures may begin. Therefore, all or part of the payment may not be refundable. If the customer approves the final repair plan and major repair work has started, cancellation or refund due to a simple change of mind may be limited.

For inquiries about products, orders, shipping, reform, repair, or partnerships, customers may contact KBL through live consultation, WhatsApp, Telegram, or other available support channels.

When contacting us, please provide your order number, product name, photos, and request details so that we can assist you more quickly.